About Booking and Lesson Policies

1. Trial Lesson

I offer a trial lesson at a reduced rate so that you can experience my teaching style and confirm that the lessons meet your needs. Please note that trial lessons are non-refundable.

2. Refund Policy

All lesson payments are final and non-refundable, including both trial and regular lessons. Please book only when you are confident you wish to proceed.

In exceptional cases (such as technical issues or emergencies), lessons may be postponed at the teacher’s discretion, but refunds are not provided.

3. Lesson Packages

Lesson packages (e.g., 8 lessons) are valid for 6 weeks from the date of the first session.

In case of unforeseen events (teacher absence, major technical issues), the package validity will be extended accordingly.

If the teacher needs to reschedule, the validity period will also be extended.

Student cancellations follow the 24-hour policy (late cancellations are counted as used).

4. Rescheduling and Cancellations

If you need to reschedule a lesson, please notify me at least 24 hours in advance. I will then propose a new time.

Missed lessons without prior notice are considered completed and cannot be rescheduled or refunded.

5. Internet Connectivity

If a lesson is interrupted due to internet or platform issues on my side, it will be rescheduled at no extra cost.

If a lesson is interrupted due to internet issues on your side, I will allow one rescheduling.

Repeated or ongoing internet problems on the student’s side that prevent lessons from taking place will result in the lesson being cancelled without refund.

6. Punctuality

Please join the lesson on time.

If you are 15 minutes late without notice, the lesson will automatically be considered completed and no refund will be given.

If you inform me in advance that you will be late, I will wait up to 20 minutes after the scheduled start time. After 20 minutes, the lesson will be considered completed.

7. Lesson Materials

All lesson materials provided are for your personal study only. They may not be shared, copied, or redistributed.

8. Payments

Payments are made securely online via PayPal.

Before your first lesson (or new package), you will receive a PayPal payment request by email.

Payment must be completed before the lesson (or package) takes place in order to confirm your booking.

9. Contact

If you have any questions about these policies, lesson scheduling, or your learning progress, please feel free to contact me at any time. I am always happy to assist you.